Dispute Policy

Our Dispute Resolution Process

At Indo Exchange Service, we are committed to transparency and customer satisfaction. If you have any concerns regarding your booking or consultation service, you can raise a dispute using the following process:

1. How to Raise a Dispute

• All disputes must be raised in writing via email to indoexchangeservice@gmail.com.
• The email should include your full name, booking reference number, date of payment, and a description of the issue.
• Supporting documents (such as payment receipt or confirmation email) should be attached for faster resolution.

2. Resolution Timeline

• Our team acknowledges all disputes within 48 working hours.
• A full investigation and resolution will be provided within 7–10 working days depending on the complexity of the case.
• If additional time is needed, the client will be informed in writing with a revised timeline.

3. Possible Outcomes

• ✅ Reconfirmation or correction of the service provided.
• ✅ Rescheduling of the appointment where possible.
• ✅ Refund, if the service was not delivered as per the terms.

4. Important Notes

• Disputes must be raised within 7 days of receiving the service.
• We act strictly as a service facilitator and cannot be held responsible for delays or decisions made by external authorities.
• All resolutions will be communicated officially via email only.