Payment & Withdrawal Policy

Last updated: 1 month ago

Effective Date: 01-08-2025

Tripdeo.com (“Tripdeo,” “we,” “our,” or “us”) is committed to secure, transparent, and reliable handling of payments and payouts. This Payment & Withdrawal Policy explains how payments are managed, when sellers get paid, what currencies are supported, and other related practices. Buyers and sellers agree to this policy by using our platform.

1. Safe Escrow Model

  • When a buyer pays for a service, the funds are held in escrow until the service is marked as completed by the seller and confirmed by the buyer (or via evidence if there’s a verification/quality check).

  • Only after the service is officially marked completed do funds get released to the seller (minus any commission/fees Tripdeo charges).

  • If there is a dispute (buyer claims service not delivered, or other issues), Tripdeo will hold the funds until the dispute resolution process is completed.

2. Payout / Withdrawal Timelines

  • Once a service is marked completed and any dispute period has passed or been resolved, sellers can request payout.

  • Payouts are processed within 5 business days after completion confirmation.

  • If there are delays due to verification (e.g., seller KYC/KYB not yet done), or compliance review, payout may be delayed. Sellers should ensure their verification is up to date.

3. Supported Currencies

Tripdeo supports payouts and payments in the currencies supported via the payment provider network, including at least:

  • INR (Indian Rupee)

  • RUB (Russian Ruble)

Other supported currencies include, but are not limited to:

AUD, CAD, CHF, CNY, EUR, GBP, HKD, JPY, MXN, NZD, SGD, USD, etc. Airwallex+2Airwallex+2

Currency support may vary depending on region, payment method, and local regulations.

4. Fees & Deductions

  • Tripdeo charges a commission/service fee on each completed sale. This fee is deducted before paying out to sellers.

  • There may be withdrawal or processing fees depending on the payout method or currency. Sellers will be informed of any fees prior to withdrawing.

  • Any transaction fees charged by banks or payment processors, or currency conversion fees, are the responsibility of the seller (unless otherwise agreed).

5. Withdrawal Methods

  • Sellers may withdraw their earnings via approved payout methods (bank transfer, or other supported methods).

  • Sellers must have their identity and business verification (if applicable) completed before withdrawal.

  • Withdrawals will be initiated only once requested via the platform’s withdrawal interface, subject to sufficient balance and verification.

6. Security & Compliance

  • All payment & withdrawal transactions are monitored for fraud, money laundering, and compliance with applicable laws.

  • Tripdeo may delay or freeze payout when suspicious activity is detected or when a seller fails verification.

  • Sellers must provide accurate payment account/bank details; incorrect details may result in delays or payout failure.

7. Dispute Handling

  • If a buyer disputes a service (non-delivery, unacceptable quality, etc.), the payout may be withheld until resolution.

  • Tripdeo may require evidence from both buyer and seller before releasing funds.

  • Tripdeo’s decision (after completing the dispute resolution process) is final with respect to payout release.

8. Policy Updates

  • Tripdeo reserves the right to update this Payment & Withdrawal Policy to reflect changes in laws, payment provider requirements, or operational practice.

  • Any changes will be posted with a revised Effective Date. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact

For questions or issues related to payments or withdrawals, please contact:
📧 Email: support@tripdeo.com

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