We’re here to support you every step of the way.
If you have questions about your account, services, payments, or policies, our support team is ready to assist.
How to Get Support
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📧 Email Support
Write to us anytime at support@tripdeo.com.
Our team will review your request and respond within 1–2 business days. -
🎫 Raise a Ticket
Send your issue directly to support@tripdeo.com with the subject line “Support Ticket – [Your Issue]”.
A ticket will be created automatically, and you’ll receive updates by email.
Common Topics We Handle
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Account setup or verification (KYC/KYB)
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Service listings and approvals
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Payments, escrow, and withdrawals
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Refunds, cancellations, or disputes
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Policy and compliance questions
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General inquiries
Response Time
We aim to resolve most issues within 3–5 business days, depending on complexity. Urgent issues like payment holds or access problems are prioritized.