KYC / Verification Policy

Last updated: 1 month ago

Effective Date: 01-08-2025

Tripdeo.com (“Tripdeo,” “we,” “our,” or “us”) is committed to ensuring the integrity, security, and compliance of our marketplace. To protect our users and comply with applicable laws, we implement Know Your Customer (KYC) and verification processes. This policy explains how sellers (gig providers) and, in some cases, buyers (clients) are verified before using the platform.

1. Purpose of Verification

  • Prevent fraud, identity theft, and money laundering.

  • Ensure that sellers and agencies are legitimate and authorized to provide services.

  • Build trust and transparency between buyers and sellers.

  • Fulfill legal and regulatory obligations (e.g., AML/CTF).

2. Seller Verification (Mandatory)

All sellers must undergo identity and/or business verification before listing services. This may include:

  • Identity Verification (Individuals):

    • Valid government-issued ID (passport, national ID, or driver’s license).

    • Live selfie or liveness check to match ID photo.

    • Proof of address (utility bill, bank statement).

  • Business Verification (Agencies / Companies):

    • Business registration certificate or license.

    • Tax identification number.

    • Authorized representative ID and proof of authority to act on behalf of the company.

Sellers who fail verification or provide false information may have accounts suspended or permanently restricted.

3. Buyer Verification (Optional / Risk-Based)

While most buyers may use the platform without prior verification, additional checks may apply for high-value or high-risk transactions, such as:

  • Large bookings above regulatory thresholds.

  • Suspicious or flagged activity by fraud-detection systems.

  • Regulatory requirements under AML/CTF laws.

Buyers may be asked to submit government-issued ID and/or payment method verification before transactions are approved.

4. Verification Process & Storage

  • Verification is carried out through trusted third-party compliance providers or directly by Tripdeo’s compliance team.

  • All documents are encrypted in transit and at rest.

  • Access is strictly role-based and logged.

  • Documents are retained only for the legally required period, then securely deleted or anonymized.

5. Non-Compliance & Consequences

  • Sellers who refuse or fail verification may not list or sell services.

  • Buyers who refuse verification for flagged transactions may not complete the booking.

  • Fraudulent or falsified documents may result in permanent account suspension and may be reported to relevant authorities.

6. Policy Updates

Tripdeo may update this KYC / Verification Policy to reflect legal, regulatory, or operational changes. Updates will be posted with an updated Effective Date.

7. Contact

For questions regarding verification requirements:
📧 Email: support@tripdeo.com

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