Dispute Resolution Policy

Last updated: 1 month ago

Effective Date: 01-08-2025

Tripdeo.com (“Tripdeo,” “we,” “our,” or “us”) is committed to providing a fair, transparent, and efficient process for resolving disputes between buyers (clients) and sellers (gig providers). This Dispute Resolution Policy explains how disputes are raised, reviewed, and resolved on our platform.

1. Purpose

The purpose of this policy is to:

  • Ensure fair treatment for both buyers and sellers.

  • Provide clear procedures and timelines for resolving disputes.

  • Protect the integrity of Tripdeo’s escrow payment system.

  • Encourage trust, professionalism, and accountability in the marketplace.

2. Scope

This policy applies to all disputes related to transactions carried out on Tripdeo, including digital and physical services. It does not cover transactions conducted outside the platform.

3. When a Dispute Can Be Raised

A dispute may be raised if:

  • A service is not delivered by the agreed deadline.

  • The service delivered does not match the description or agreed scope.

  • Fraud, misrepresentation, or policy violations are suspected.

  • There are issues with payment, refunds, or cancellations.

4. Dispute Resolution Process

Step 1 – Direct Communication

  • Buyers and sellers should first attempt to resolve issues through Tripdeo’s messaging system.

  • Many disputes can be resolved quickly with clear communication.

Step 2 – Escalation to Tripdeo

  • If direct resolution fails, either party may escalate the dispute to Tripdeo Support.

  • The complainant must submit evidence (e.g., order details, communications, screenshots, documents).

Step 3 – Tripdeo Mediation

  • Tripdeo’s dispute team will review evidence from both sides.

  • The team may request additional information and set a response timeline.

  • A decision will be made based on the platform’s policies, evidence, and fairness.

Step 4 – Resolution & Outcome

  • Possible outcomes include full refund, partial refund, service revision, or release of funds to the seller.

  • Refunds (if approved) are credited to the buyer’s Tripdeo Wallet.

  • Tripdeo’s decision is final and binding on the platform.

5. Timelines

  • Disputes must be raised within 7 days of service delivery (or missed deadline).

  • Sellers and buyers must respond to Tripdeo requests within 3 business days.

  • Tripdeo aims to resolve disputes within 14 business days of escalation.

6. Buyer & Seller Responsibilities

  • Buyers: Provide accurate order details, respond to seller questions, and raise disputes in good faith.

  • Sellers: Deliver services as described, communicate delays promptly, and cooperate in dispute resolution.

  • Both parties must provide truthful evidence and avoid abusive or fraudulent claims.

7. Enforcement & Consequences

If a party is found to abuse the dispute system, Tripdeo may:

  • Deny claims or refunds.

  • Suspend or terminate accounts.

  • Withhold or reverse payouts.

  • Report fraudulent activity to relevant authorities.

8. External Remedies

If a dispute cannot be resolved through Tripdeo’s process, users may seek remedies under applicable law or arbitration. However, Tripdeo’s internal decision remains binding for the release of escrowed funds.

9. Policy Updates

Tripdeo may amend this Dispute Resolution Policy as needed for legal compliance or operational improvements. Updates will be posted with a revised Effective Date. Continued use of the platform implies acceptance of updated terms.

10. Contact

For dispute-related inquiries, please contact:
📧 Email: support@tripdeo.com

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