Buyer Protection Policy

Last updated: 1 month ago

Effective Date: 01-08-2025

At Tripdeo.com (“Tripdeo,” “we,” “our,” or “us”), protecting buyers (clients) is a top priority. This Buyer Protection Policy outlines the safeguards, rights, and remedies available to buyers when using our platform to purchase services from sellers (gig providers).

1. Purpose

The purpose of this policy is to:

  • Ensure safe and transparent transactions for buyers.

  • Provide clear refund, dispute, and resolution mechanisms.

  • Establish seller accountability for service quality and delivery.

  • Build buyer trust and confidence in Tripdeo as a marketplace.

2. Scope

This policy applies to all transactions made on Tripdeo between buyers and sellers, covering both digital and physical service categories (see Service Delivery and Shipping Policies).

3. Buyer Rights

  • Secure Payments: All payments are processed through Tripdeo’s escrow system and released to sellers only after service completion.

  • Refund Eligibility: Buyers are entitled to refunds in cases of non-delivery, fraud, or significant misrepresentation (per Refund & Cancellation Policy).

  • Dispute Assistance: Buyers may escalate disputes to Tripdeo Support for mediation.

  • Transparency: Buyers have the right to clear, accurate service descriptions and upfront disclosure of fees.

  • Data Protection: Buyer information is safeguarded under Tripdeo’s Data Protection Policy and will not be shared with sellers beyond what is necessary for service delivery.

4. Protections Provided

  • Escrow Model: Funds are held until the buyer confirms service delivery or evidence shows completion.

  • Dispute Resolution: Tripdeo mediates disputes fairly, requiring evidence from both buyer and seller.

  • Refund to Wallet: Approved refunds are credited to the buyer’s Tripdeo Wallet (non-transferable, reusable for future purchases).

  • Fraud Monitoring: Transactions are continuously monitored for fraud, abuse, or suspicious activity.

5. Buyer Responsibilities

  • Provide accurate information for bookings and service requirements.

  • Respond to seller requests for necessary details in a timely manner.

  • Use the platform fairly (no fraudulent chargebacks, harassment, or false claims).

  • Keep communication and payments strictly on the Tripdeo platform.

6. Exclusions

Buyer protection does not cover:

  • Change of mind after service delivery.

  • Dissatisfaction when the service was delivered as described.

  • Issues caused by incomplete or incorrect information provided by the buyer.

  • Transactions conducted outside of the Tripdeo platform.

7. Dispute Process

  1. Direct Resolution: Buyers should first attempt to resolve issues directly with the seller via Tripdeo messaging.

  2. Escalation: If unresolved, disputes can be escalated to Tripdeo Support with supporting evidence.

  3. Mediation: Tripdeo will review the case and may issue refunds, partial credits, or other remedies.

  4. Final Decision: Tripdeo’s decision is final regarding refund eligibility and payout release.

8. Enforcement Against Sellers

If a seller violates buyer rights or this policy, Tripdeo may:

  • Withhold or reverse payouts.

  • Suspend or remove services.

  • Permanently ban the seller.

  • Report fraudulent activity to authorities.

9. Policy Updates

Tripdeo may amend this Buyer Protection Policy to remain compliant with regulations and operational improvements. Updates will be posted with a revised Effective Date. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact

For questions or buyer protection support, please contact:
📧 Email: support@tripdeo.com

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